Desktop Support Analyst 2 (Intermediate)
Technical Operations
Technology and Payment Services
Central 1 Credit Union is a trade association and central banking association for nearly 200 member credit unions in British Columbia and Ontario. From offices in Vancouver, BC and Mississauga, ON, more than 500 employees provide a wide range of services including payments settlement, liquidity management, Internet, and trade association functions.
The Desktop Support Analyst 2 (Intermediate) provides support to PC users at basic to complex levels; installs, supports and provides training on various hardware, software, printers and other devices such as PDAs; and provides technical guidance to more junior staff.
As a successful candidate, you have a community college diploma in computer science (or equivalent) and a minimum of 5 years relevant technical support experience.
You have thorough knowledge of the principles, methodologies, tools and techniques utilized in providing technical desktop support. You have advanced knowledge of hardware components, operating systems, and applications, including good working knowledge of Active Directory user and computer management, DHCP and Exchange System management. You are excellent at gathering information, diagnosing and analyzing a variety of complex technical issues and deliver creative and innovative technical solutions. You produce effective operational and systems documentation. You have strong analytical, problem solving, organizational and time management skills. You communicate effectively both orally and in writing with clients, technical teams and other co-workers, work to schedules and adapt easily to changing priorities and business needs. You have strong customer service and interpersonal skills. You are able to work on multiple projects in a team environment.
We offer a great working environment, including an on-site fitness centre and cafeteria. We are only a short walk along the seawall from Granville Island and the beaches of Kitsilano. Our salary and benefits package includes a generous incentive program.
Please submit your cover letter and resume to want2work@central1.com
We would like to take this opportunity to thank all applicants in advance; however, only those short-listed will be contacted.
Reference: http://ping.fm/bq63Y
