Bilingual Customer Service Representatives
Vancouver 2010 Online Store, Hockey Canada and The Olympic Store at hbc.com
Contract Positions through March 2010
Getting to know Elastic Path
Ecommerce is a dynamic industry that continues to grow and evolve. Elastic Path Software provides an
enterprise ecommerce platform for the easiest and most cost-effective way to deliver custom ecommerce solutions to our enterprise customers. Major global brands such as Sony Ericsson, Time, Inc., and TELUS rely on Elastic Path.
Not only do we produce the software to power online shopping, we use it too! Our Elastic Path Services
group works with select ecommerce outsourcing partnerships, such as the online stores for the Vancouver 2010 Olympic/Paralympic Winter Games, Hockey Canada and The Olympic Store at the
Hudson’s Bay Company to manage their complete ecommerce function. If you’re looking for the
excitement of being part of a dynamic company, love solving problems, and are passionate about
customer service, the Olympics and hockey, this job is for you!
We’re looking for outstanding customer service representatives
As the operator for three highly regarded online stores, we are looking for a few enthusiastic additions
to our team. Our customer service representatives provide exceptional service for all our customers and
will be integral for our next level of growth. We’re looking for talented individuals who have a passion
for dealing with customers and a desire to succeed.
• Provide outstanding customer service in a variety of ways:
o Primarily on the phone, but also via online chat and answering emails
o Recognizing and responding to end users and corporate accounts
• Listen to customers, analyze their needs and take appropriate action to efficiently resolve issues
• Promote products and up sell related products as appropriate
• Participate in marketing and merchandising initiatives as required
• Process product returns and cancelled orders
• Provide reports as required by management
Please note that a background check is required for this position.
It’s as important for you to find the right company as it is for us to find the right candidate. We believe
there are some unique skill sets required to succeed in this position:
• 2- 3 years customer service experience in a call centre or office environment
• Bilingual fluency in French and English is mandatory
• Marketing, Purchasing, and/or Merchandising experience within the ecommerce industry is also
considered an asset
• These are contract full time positions with 8 hour shifts starting between 5:00 am and 1:00 pm
Monday to Friday, and Saturday from 9:00 am – 5:00 pm. Some weekend work will also be
required. These hours will vary as we get closer to the Olympic Games.
• Excellent attention to details
• Proficient computer skills (Microsoft Office Suite)
We’re also looking for someone who fits well with our corporate culture:
• Strong interest in customer service and ecommerce
• Healthy work ethic and positive can-do attitude
• Ability to take direction and openness to feedback
• Quick learner and resourcefulness in solving problems
• Ability to work independently and as part of a team
Join our team
If you are looking for an opportunity to work with fun, driven people and to be part of something
remarkable, then we’d love to hear from you!
Please apply at http://ping.fm/IzJNV
Although we would love to speak with everyone, only those selected will be contacted.
To all recruitment agencies: At this time Elastic Path will not be accepting agency resumes. Please do not
forward resumes as they will not be considered. Elastic Path is not responsible for any fees related to
unsolicited resumes.
The Official Vancouver 2010 Store can be found at http://ping.fm/Aaglz
Reference: http://ping.fm/k2fje
