The Sales Associate position is a fun yet demanding position that is integral to the customer experience. To be the most successful in this role you will be focused on superior customer service and committed to developing customer loyalty. You will have exceptional communication skills and passionately share confidence and determination. A desire to contribute to a Team of customer focused individuals is definite and a passionate motivation will ensure success in this role.
GENERAL SUMMARY:
-Generates sales through customer engagement and supporting a consistent brand experience. Works as a member of the store team to lead a positive customer and brand experience. Assists in executing and supporting operational activities that generate sales.
-Displays a "Customer Focused" mindset at all times
-Contributes to a positive work environment by consistently treating all Gap Brand customers and employees with respect
-Promotes a safe working and shopping environment to maximize the customer experience
-Upholds all company policies as outlined in the policy and procedures manual, Code of Business Conduct, and the Employee Policy Guide
-Stays current on financial goals and priorities set forth by the management team, as it relates to the customer
-Communicates information to customers about the quality, value and style of Gap products, such as fit, fabric, price and shrinkage
-Provide courteous, helpful customers service throughout the store, including the Sales Floor, Fitting Room, and CashWrap
-Offers suggestions to the leadership team to improve sales and operational processes
-Sets the example by role modeling PVB to provide great customer service
-Suggests a GapCard to every customer, informing them of the benefits
-Handles customer situations in compliance with policy and procedures; escalates issues as appropriate
-Treats all customers with respect consistently and contributes to a positive work environment
-Completes job specific training
-Supports the execution of all shipment receiving and processing procedures to customer-ready standards
-Completes floor replenishment to ensure customer satisfaction and size availability
-Maintain store standards per Visual Presentation Assessment (VPA) direction to enhance customer shopping experience
-Enforces all Loss Prevention policies, and communicates violations to the leadership
team or the Code of Business Conduct Hotline
-Supports high standards of organization and cleanliness on sales floor
-Reports to Customer Experience Manager, Brand Experience Manager, and all subordinate supervisory personnel
-Collaborates effectively across both the Customer Experience and Brand Experience work centers
-Exhibits peer coaching and facilitates training of new Sales Associate
Qualifications
-Excellent selling skills
-Excellent time management skills
-Ability to delegate and prioritize tasks and responsibilities
-Excellent communication and organizational skills
-Ability to receive feedback and take action when appropriate
-High School graduate or equivalent
-Six months of customer service experience preferred
-Previous retail experience preferred
-Experience handling cash preferred
-Ability to safely lift and carry 30 lbs.
-Ability to maneuver around the store and stockroom
-Open availability and flexibility to work nights, weekends, store openings and closings, to meet the needs of the business
To apply for this position please visit www.gapinc.com/storejobs and fill out an application form.
You are, also, more than welcome to drop by our Gap Guilford location and apply to any member of our leadership Team.
Reference: http://ping.fm/Oltye
