Frame Stylist (White Rock)
Job Description – Frame Stylist
Job Summary
A Crystal Vision & Hearing Center frame stylist is responsible for assisting customers with frame and lens selections while providing excellent customer service.
A frame stylist’s main focus is the customer. Building a rapport with customers and great product knowledge will ensure happy, repeat customers. Setting and achieving sales goals is also important and the frame stylist will work with management to be constantly striving to reach peak performance and store excellence.
Major parts of the job will include assisting customers, adjusting frames, troubleshooting, and some paperwork.
Responsibilities
1. Customer Service
• All customers greeted within a few seconds of entering store
• Greet customers in a friendly, upbeat manner
• Professional phone etiquette
• Know the “Rules of Thumb” and tell customers about them
• “Break the Ice” with customers – try and stay with them to select products
• Use proper fitting protocols
• Give customers a personal guarantee
• Dispense eyewear
• Perform minor frame adjustments and repairs
• Ask customers to tell their friends and family about us
2. Communication & Attitude
• Communicate well with all staff and management
• Communicate concerns or ideas to management
• Use of notes in patient files or trays
• Follow through with customer requests and job trays
• Maintain positive moral
• Maintain a happy, bubbly spirit
• Consistently show up for shifts
3. Store Administration
• Product knowledge including new products and pricing
• Use of invoicing system
• Maintain patient files and filing system
• Office filing
• Complete and submit billing paperwork (MHR,DVA)
• Send and track frame credits
• Sku and organize frames
4. Store Cleanliness
• “Clean as you go”
• Dust frames weekly
• Have frames neatly displayed
• Clean and stock dispensing tables
• Follow store cleaning regimen
• Windows and mirrors cleaned daily
• Be responsible for paperwork to eliminate office clutter
Qualifications
Each applicant will be dealt with on an individual basis. The qualifications are meant as a guideline and can be overruled by any hiring committee if they feel the person will be a good fit with the company. It is preferred that the minimum requirements are met.
1. Work Experience
• Minimum 2 years working in a customer service environment
2. Education
• Post secondary education is preferred but not required
3. Personal Skills
• Strong communication skills
• Strong customer service skills and sales ability
• Able to maintain a pleasant, positive mood in the store
• Ability to create a warm and exciting atmosphere
• Professional and effective written and oral communication skills in the English language.
• Demonstrated work ethic, integrity, and professional conduct.
• Flexibility to deal with a dynamic industry and staff
• Good decision making skills (common sense)
The frame stylist plays a key role in our business. The stylist’s first interaction with our customer builds a long lasting relationship which keeps them coming back. The frame stylist works with the management team to set sales goals and strives to achieve them on a daily basis.
The above is to be considered a living document and can be added to at any time. Common sense should always be in play and please use your best common sense with any decisions that can affect customer service, profitability or reputation of Crystal Vision & Hearing Center
Reference: http://ping.fm/CuYha
