Customer Relations & Technician: Vancouver, BC
Vernon Technology Solutions has been providing business-to-business solutions in the Computer Rental & Leasing industry for over 25 years. We’re looking for an individual who is entrepreneurial, smart, strategic and energetic. This position works closely with our top-notch sales, marketing and operations teams to provide the highest quality products and service on the market.
This position would be ideally suited to an individual who has a background and experience in warehousing, shipping, receiving and logistics coordination. An individual who possesses experience with hardware repairs, configuration, software & troubleshooting. The successful candidate will possess the ability to work and communicate with people on all levels.
Interested candidates should submit their resume to hr@vernontech.ca
Major Responsibilities and Functions ·
Organization and maintenance of shipping and receiving facilities ·
Inventory management and control·
De-configuration of incoming rental equipment·
Configuration of all rental and sale contracts·
Provide customer service·
Answer Incoming phone calls·
Prompt delivery / setup / pick-up for rental computer equipment·
Assist other branches with inventory requirements / shipping·
Warehouse maintenance clean and organized·
After hours technical support and configuration as required·
Participate in monthly inventory counts·
Attend on-site service calls / installs at customer sites·
Special projects· Shipping & Receiving of Orders:o
Clean and check equipment prior to shippingo
Prepare shipment to prevent damageo
All orders are scanned prior to shipping with necessary paperworko
Receiving of branch transfers and customer returns o
Checking that all equipment has been returnedo
Process and file necessary packing listso
All equipment scanned into Opus·
Help with truck maintenance·
Daily printing of due back report/contacting customer·
Arrange courier pick-up and deliveries·
Consolidate all shipping invoices vs. internal inventory management/billing system·
Provide delivery and pick up quotes·
Manage rental hardware, software images, inventory control for 3rd party VTS Calgary office·
Ensure understanding and are able to mange ISO obligations
Required Skills·
Warehousing/Shipping/Receiving/Logistics experience ·
Active Technical Experience with installation and imaging·
A+ Certification would be an asset·
Interpersonal and customer relation skills·
Valid drivers license·
Attention to detail with the ability to multi task·
Minimum Grade 12 education
Please send your resume to hr@vernontech.ca
