Sage Software has an immediate opening for a Call Center Operations Analyst located at our Richmond, B.C. office for a 1 year Mat Leave.
We are seeking an experienced individual who has a keen understanding of Call Centre business processes to join our Sage Call Centre Operations team for 1 year. You have an eye for detail and a vision that will assist with a migration to the SAP ERP Platform. You have strong analytical, communication and interpersonal skills. You will work closely with and across different business functions on enterprise and divisional projects and initiatives.
Responsibilities:
Work collaboratively with different business teams to ensure feasibility of design, usability, quality product design, documentation and implementation of SAP.
Create, maintain and monitor project schedules for new and ongoing work, including resource requirements, timesheets and dashboards
Work effectively on assignments and correctly prioritize tasks
Resolve and/or recognize and alert management of potential problems/issues in advance
Communicate project status to management and their teams
Operates as a Customer Advocate in all aspects of the position
Qualifications:
Strong analytical, presentation, interpersonal and communication skills.
Must be proactive, independent, highly motivated and flexible.
Current knowledge of common call centre practices/processes.
Business analysis skills.
2 to 4 years customer support experience.
1 to 2 years implementation experience.
Strong written and verbal communication skills.
Strong project management, planning, and time management skills.
Strong presentation and teaching skills.
Ability to use word processing, spreadsheets, and project management software.
SAP knowledge and/or experience an asset
Post-Secondary Education in Business Administration, Computer Science, Information Systems, Project Management or equivalent.
Please submit your resume to yvonne.wu@sage.com
www.sagenorthamerica.com
