The Brand Experience Manager ensures excellence in customer service through visual presentation, merchandise placement and merchandise handling logistics. The Brand Experience Manager develops business plans in conjunction with the General Manager, translates the plan into implementation steps and directs the merchandise, visual and logistics teams to execute the plan. They support the leadership team in fostering a positive work environment by role modeling Gap Inc. Purpose, Values and Behaviors.
- Drives brand loyalty by presenting an exceptional customer store experience that includes a well-organized, neat, clean, sized and replenished salesfloor
- Monitors and drives sales performance and related metrics on a daily, weekly and monthly basis
- Manages efficient and effective handling of all merchandise from shipment receipt, processing, merchandising floor-sets and replenishment systems
- Oversees the implementation of all visual presentation and ensures the Visual Presentation Assessment (VPA) meets Brand standards
- Hires the brand visual, merchandise and logistics team and ensures the team is consistently staffed with employees that meet the brand hiring profile
- Manages and executes the development of the brand visual, merchandise and logistics team by providing in-the-moment coaching, training and feedback and actively facilitates the growth and career path of these employees
- Works with all members of the stores leadership team to develop a high performing team and a customer-centric culture
- Drives employee engagement by recognizing and rewarding employees for outstanding performance
- Acts as the Leader on Duty as needed and consistently models the brand service standard & sub-brand selling behaviors
- Supports and ensures execution of all shipment receiving and processing procedures to floor ready standards
- Partners with appropriate Lead/Expert to direct shipment placement on sales floor
- Ensures floor is replenished per company guidelines
- Performs stock transfers of damaged and defective merchandise, completes re-tickets and charge sends according to Stock Manual
- Provides feedback to General Manager regarding merchandise-handling concerns/opportunities
- Assists General Manager with focal process for direct reports
- Provides on-the-job training to all employees on company initiatives and standards to ensure that everyone fully understands company direction
- Provides in the moment coaching on sales floor to staff to reward good behavior and to redirect when needed
- Oversees and executes markdowns in a timely and accurate manner
- Tracks productivity and ensures that the team is meeting company standards for all Brand Experience tasks
- Maintains brand integrity in all areas of visual display
- Implements and complies with presentation book standards, adjusting visual presentation to consistently ensure brand appropriateness
- Maps merchandise flow and product placement
- Generates and analyzes Field Merchandise Reports (FMR) and makes necessary product placement adjustment based on selling and FMR reports
- Reviews plans for merchandise placement/substitution
- Maintains all shipment related paperwork to meet audit requirements
- Ensures participation in community involvement to drive brand awareness and loyalty
- Manages all store supplies including shipment supplies and fixtures, and communicates needs to manager
- Ensures all back room areas including bathrooms and employee break areas are cleaned regularly
- Ensures store is a neat, clean and safe environment for all employees
- Reports to General Manager
- Creates teams and partnerships with all members of the leadership team
- Supervises the Brand Experience employees as determined by General Manager
Qualifications
- Ability to model professional behavior, as outlined in the Code of Business Conduct, at all times
- Ability to communicate effectively with staff and management, even under pressure
- Ability to follow written and verbal instruction
- Ability to give basic direction to associate level employees
- Ability to create a positive work environment
- Ability to listen to feedback and take constructive action
- Ability to effectively communicate with all levels of staff
- Ability to demonstrate excellent customer service when on the sales floor
- Ability to motivate associates to proactively perform replenishment tasks which result in the customers satisfaction
- High School graduate or equivalent
- Six months of Gap Inc. experience preferred
- Previous retail experience preferred
- Experience supervising teams preferred
- Ability to safely lift and carry 30 lbs.
- Ability to maneuver around the store and stockroom
- Open availability and flexibility to work nights, weekends, store openings and closings, to meet the needs of the business
Click here to apply directly to Gap Inc. for this opportunity.
Reference: http://ping.fm/FxeL1
